Frequently Asked Questions
Everything you need to know about shopping with Mazen Online.
Are your beauty products 100% authentic?
Yes, at Mazen Online, we guarantee that all products are 100% authentic and sourced directly from authorized distributors or the brands themselves.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout and usually arrive within 1-2 business days.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'Buy Now, Pay Later' services like Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, Mazen Online ships to over 20 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.